Privacy Policy
This policy explains what information we collect through our website, kits, and results portal, and how we use and protect it.
1. Who we are
Sacred Sampling Solutions LLC ("Sacred Sampling," "we," "us") provides mail-in environmental testing kits and a customer results portal at sacredsamplingsolutions.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
2. Information we collect
- Account information — your name, email address, password, and (optionally) a phone number for shipping and results notifications.
- Kit & sample information — the unique Kit ID you activate, the sampling location (e.g., kitchen tap, well, nursery), collection date, and any context you provide about your sample.
- Results data — the laboratory analysis performed on your sample and the report we generate for you.
- Order & payment information — items purchased and shipping address. Payment card details are processed by our payment provider; we do not store full card numbers.
- Usage information — basic device, browser, and analytics data collected through cookies and similar technologies.
3. How we use your information
- To process orders, activate kits, and tie your physical sample to your account and the correct lab workflow.
- To analyze your sample, generate your report, and deliver results to your secure portal.
- To communicate order, shipping, and results notifications, and to provide customer support.
- To operate, secure, and improve our website and portal.
- To comply with legal obligations.
4. How we share information
We do not sell your personal information. We share it only with:
- Our accredited partner laboratory, to analyze your sample and return results.
- Shipping carriers, to deliver kits and return samples.
- Service providers (payment processing, hosting, email, analytics) who process data on our behalf.
- Authorities, where required by law or to protect our rights.
5. Cookies & analytics
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings.
6. Data security & retention
We use reasonable administrative and technical safeguards to protect your information and retain it only as long as needed to provide our services and meet legal requirements. No method of transmission or storage is 100% secure.
7. Your choices & rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. To make a request, email support@sacredsamplingsolutions.com.
8. Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
9. Changes to this policy
We may update this policy from time to time. Material changes will be posted here with an updated date.
Questions about this policy? Email support@sacredsamplingsolutions.com.