Refund & Return Policy

Here’s exactly when a kit can be returned or refunded, and how to request it.

Overview

Because our kits involve sterile collection materials and laboratory processing, our refund policy depends on whether a kit has been activated or a sample submitted.

Unopened, unused kits

You may return an unopened, unused kit within 30 days of delivery for a refund, less original shipping. Email support@sacredsamplingsolutions.com to start a return. Refunds are issued to the original payment method after we receive the kit.

Activated or used kits

Once a kit has been activated in the portal or a sample has been shipped to the lab, it is non-refundable, because laboratory resources have been committed to your analysis.

Damaged or defective kits

If your kit arrives damaged or is missing components, contact us within 7 days of delivery and we will send a free replacement.

Samples that can’t be analyzed

If the laboratory cannot process your sample due to an error on our side or the lab’s side, we will provide a free replacement kit. If a sample cannot be analyzed because collection or shipping instructions were not followed (for example, a sample shipped late or without cold-chain), a replacement kit may be purchased at a discount.

Order cancellations

You may cancel an order for a full refund any time before it ships. Once shipped, the return policy above applies.

How to request a refund or return

Email support@sacredsamplingsolutions.com with your order number and reason. We typically respond within 1–2 business days, and approved refunds post within 5–10 business days depending on your bank.

Questions about this policy? Email support@sacredsamplingsolutions.com.